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Refund Policy

Return and Refund Policy

Last updated: December 03 Nov. 25
 

Thank you for shopping at Baobab Designs

Conditions for Returns:
In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 21days

  • The Goods are in the undamaged in original packaging and materials

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.

  • The supply of Goods which according to their nature are not suitable to be returned,
    deteriorate rapidly or where the date of expiry is over.

  • The supply of Goods which are not suitable for return due to health protection or
    hygiene reasons and were unsealed after delivery.

  • The supply of Goods which are, after delivery, according to their nature, inseparably
    mixed with other items.
     

Baobab Designs has sole discretion and reserves the right to refuse returns of any merchandise that does not meet the above criteria.

Only regular priced Goods may be refunded.

Unfortunately, Goods on sale cannot be returned or refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Once we have inspected the returned products we will, according to your preference:

  • replace the product (if available); or

  • issue a refund voucher for the purchase price of the damaged product or

Returning of incorrect goods delivered
Should we accidentally deliver the wrong product to you or is missing any parts:

  • Please do not remove the product from its original packaging or any of the stickers or labels.

  • Notify us as immediately and we will collect the product from you at no charge and deliver the correct item/ items as soon as possible.
     

Returning of damaged goods
If your goods arrived damaged, please notify us within 7 working days by emailing
baobabdesings@outlook.com

We will require the following information to assess where in the delivery process the damage may have occurred:

  • photograph of the outer box (including whether it has a Fragile sticker or not);

  • photograph of the inside of the box, including the inner packaging; and

  • photograph of the damaged item.

If necessary, we will arrange collection of the product from you at no charge. Once we have inspected the product or photographs and validated your return (if needed), we will, according to your preference:

  • replace the product (if available); or

  • issue a refund voucher for the purchase price of the product or
     

How to return Goods
The purchaser/ receiver will be responsible for the cost and risk of returning the Goods to Baobab Designs except where stated differently. Goods can be returned to the following address:

BAOBAB DESIGNS (Pty) Ltd

300 12th Avenue, Laudium

Pretoria, 0037

South Africa

baobabdesigns@outlook.com
 

Baobab Designs cannot be held responsible for Goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. Baobab Designs are unable to issue a refund without actual receipt of the goods returned or proof of received return delivery.

If you have any questions about our Returns and Refunds Policy, please contact us.

  • Postage/Courier costs cannot be returned/refunded/credited.

  • Please note that by completing a purchase on www.baobabdesigns.online  you agree and confirm to the above conditions with regards to exchanges/returns of items

Please send an email to baobabdesigns@outlook.com you wish to book a return.

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